FAQ
Frequently Asked Questions
Orders
How can I place an order?
Simply choose your favourite footwear, select your size and click Add to Cart. Follow the checkout steps to complete your purchase.
After placing your order, you will receive an order confirmation email.
Can I change or cancel my order?
If you need to make changes or cancel your order, please contact us within 12 hours after placing your order.
Once your order has entered the processing or shipping stage, changes may no longer be possible.
For more details, please see our Cancellation Policy.
How can I check my order status?
Once your order has been shipped, we will send you a confirmation email with tracking information.
You can use the tracking details to check your delivery progress.
If you need help, please contact:
service@bstoreon.com
Shipping
Do you offer free shipping?
Yes.
We offer free shipping on orders over £29.99.
Shipping fees for orders below this amount will be calculated at checkout.
How long will my order take to arrive?
Orders usually require:
Processing time: 1–3 business days
After dispatch:
Standard delivery: 7–12 business days
Delivery times may vary slightly due to holidays, weather conditions or courier delays.
Do you provide tracking information?
Yes.
Once your order has been shipped, you will receive an email with your tracking number.
Returns & Refunds
Can I return my order if the size does not fit?
Yes.
We accept return requests within 30 days after receiving your order.
Items must be:
- Unworn
- In original condition
- With original packaging
Please contact us before returning any item.
What if my item arrives damaged or incorrect?
If you receive a damaged, defective or incorrect item, please contact us with your order number and photos of the issue.
Our team will assist you as soon as possible.
Product & Size
How do I choose the right size?
We recommend checking our size guide before ordering.
If you are unsure between sizes, please contact our customer service team and we will be happy to help.
Are your shoes suitable for everyday walking?
Our footwear is designed with everyday comfort in mind, including features such as cushioning, flexibility and supportive designs for daily activities.
Payment & Security
What payment methods do you accept?
We accept secure payment methods available at checkout, including major credit cards and other trusted payment options.
Is my payment information safe?
Yes.
Your payment information is processed securely through trusted payment providers. We do not store your complete payment card details.
Contact Us
If you have any other questions, please contact our customer service team:
📧 service@bstoreon.com
We are happy to help.