Refund & Return Policy
At Bstore, we want you to be happy with your purchase.
If your shoes do not fit or you are not completely satisfied with your order, please contact our customer service team. We will do our best to assist you
Returns
We accept return requests within 30 days after you receive your order.
To be eligible for a return:
- Items must be unused and unworn
- Shoes must be returned in their original condition
- Items should include the original packaging
How To Request A Return
If you would like to return your order, please contact us:
Email:
service@bstoreon.com
Please provide:
- Order number
- Customer name
- Reason for return
Our customer service team will provide further return instructions.
Damaged Or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 14 days after delivery.
Please include:
- Your order number
- Photos showing the issue
We will review your request and provide an appropriate solution.
Refunds
Once your return is received and inspected, we will process your refund.
Refunds will be issued to the original payment method.
Please allow additional processing time depending on your bank or payment provider.
Return Shipping
For returns due to personal reasons, such as:
- Incorrect size selected
- Change of mind
- Personal preference
the customer is responsible for return shipping costs.
If the item received is incorrect or defective, please contact us before returning the item so we can assist you.
Sale Items & Discount Codes
Items purchased with promotional discounts are eligible for return according to our standard return conditions.
Discount codes must be applied during checkout. We are unable to apply discounts or change prices after an order has been completed.
Contact Us
If you have any questions about returns or refunds, please contact:
📧 service@bstoreon.com
Our customer service team is happy to help.